COVID-19: How to Properly Respond to Tenants’ Inquiries About Their Rents for April


In my last email, I asked for all to sign a petition to Congress to provide tenant rent and landlord mortgage relief. What I will discuss now is strictly for residential properties.

There is a 60-day no eviction and no rent increase moratorium throughout the state of California, ending May 31, 2020. Courthouses handling unlawful detainer are closed and cases are suspended until April 16, 2020, so the tenant has 10 days to respond and the default date will be May 5, 2020.

For units with Section 8 contracts, subsidized rent portion should have already been received. For units with contracts with non-profit housing agencies such as Brilliant Corners, HOPICS, and other Rapid Rehousing, the payments should also have sent via ACH or mail.

For the tenant portion of the rent, late fees are waived to those who have a legitimate reason such as work hour reduction or layoff due to COVID-19. All tenants have to provide updated paycheck and contact info about their place of employment. In summary, tenants have to provide the landlord with documentation that they are affected or impacted by the coronavirus pandemic. For those who have been laid off or have their working hours reduced, urge them to file an Unemployment Insurance (UI) claim as soon as possible.

Phone lines are busy, so filing online is the best solution. Here are all the ways to file:

English: 1-800-300-5616

Spanish: 1-800-326-8937

UI online - English Youtube video- English

UI online - Spanish Youtube video -Espanol

Tenants should also be made aware that rents are expected to be in full once they received the federal aid of $1,200 per adult and $500 per child. They should receive this no later than the end of April along with the $600 per week of UI payments.

I welcome any comments you might have. Until next time, stay safe and healthy.

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